Orilen Return & Refund Policy (UK)
Thank you for shopping at Orilen. Our return and refund policy is designed to ensure a smooth and easy experience. Please review the guidelines below for information on the terms, processes, and timeframes for returns, refunds, and exchanges.
Contact information
For questions regarding returns and refunds, please contact us via any of the methods below:
Business Mail: info@orilen.shop
Overview of the Policy
- Return period: 30 days from the date of delivery
- Return shipping cost: Customer’s responsibility
- Return method: By mail
- Exchange fee: None
- Refund period: 15 working days
- Restocking Fee: None
Return conditions
- Return Period: Items can be returned within 30 days of delivery.
- Item Condition: Items must be in their original, unused condition, with all tags and in their original packaging.
- Receipt or Proof of Purchase: Required for all returns.
- Exceptions: Certain products, such as personalized or custom-made items, and hygiene products (e.g., underwear), cannot be returned unless they are unopened and unused.
Return instructions
- Contact Customer Service: Send an email to info@orilen.shop with your order number, the reason for return, and any relevant pictures, if applicable.
- Receive Return Authorization: Our team will review your request and provide you with a return authorization with detailed instructions.
- Pack the Goods: Carefully pack the goods, ensuring that all labels and original packaging are included. Attach the Return Authorization Form.
Exchange policy
We offer exchanges for faulty or defective items. Please contact us within 30 days of delivery, and we will cover the return shipping cost for eligible exchanges. If the wrong size was ordered, please follow the returns procedure and then place a new order for the correct size.
Exceptions and Special Cases
Defective or Damaged Goods: If your item arrives damaged or defective, please contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement item or a full refund, depending on your preference.
Wrong Product: If you receive a wrong item, please contact us, and we will cover the return shipping cost and ship the correct item promptly.
Lost Packages: If your package does not arrive within the estimated time, please contact us so we can initiate an investigation with the shipping.
Refunds
- Refunds will be processed within 15 business days of receiving and inspecting your return.
- If approved, the refund will be automatically processed via your original method of payment.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
Method & Fees
- Return method: By mail
- Restocking Fee: None
- Refund period: 15 working days
- Return cost: Customer responsibility
Cancellation policy
You can cancel your order within 1 day of purchase, provided the order has not yet been processed or shipped.
Contact Us
Have questions? We’re here to help every step of the way.
Business Number: +44 28 9036 5388
Business Mail: info@orilen.shop
Business Address: Unit 1, Abbeycentre, Longwood Rd, Newtownabbey BT39 9UH, United Kingdom